Contacting the Factory
Before you contact the factory, note the model number and serial number of the component. The serial number directs Liquid Controls staff to a file containing all information on material specifications and test data applying to your specific component. When ordering parts, the Liquid Controls Group technical manual should be consulted for the proper part numbers. Always include the model number and serial number when ordering parts.
The model and serial numbers are shown on the nameplate of the unit. Record this information for future reference.
Liquid Controls Return Material Authorization Requests
When returning Liquid Controls products for repair, warranty evaluation or calibration, follow these directions:
1.Remove all residue from the Liquid Controls component(s) to be returned. Ensure that the grooves and corners around or inside seals and crevices are cleaned. This is especially important if the component was in contact with hazardous materials. See the Remove Hazardous Material Warning below.
2.Complete the Return Material Authorization request form.
3.If necessary, include special handling instructions, such as MSDS forms or certifications.
4.Attach the completed Return Material Authorization request form, the MSDS form, and the packing slip to the outside of the box.
RMA Forms |
Return Material Authorization request forms are included in the red literature packet of every Liquid Controls product shipment. They are also available at www.lcmeter.com in the Publications menu selection. |
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REMOVE HAZARDOUS SUBSTANCESDo not return a Liquid Controls component until all traces of hazardous substances have been removed. This includes, for example, substances that have diffused through plastic or remain in crevices. Costs incurred for waste disposal and in juries due to poor cleaning of returned Liquid Controls components will be charged to the originator of the return. |
Returned Material Authorization Handling Procedure for Hazardous Materials
All returned parts must be cleaned by customers prior to return shipment. The person who actually cleaned the parts is required to complete the Return Material Authorization form. If the component has been contaminated, customers must include an M.S.D.S. sheet with the return shipment. If a part is returned without the proper paperwork, the service department will contact the sender and attempt to procure the correct documents. If the proper paperwork is not received within ten days of receipt, the parts will be sent back to the customer for correction. Many Liquid Controls employees handle returned components, and they are exposed to substances left behind on the components. It is our intention to make handling these parts as safe as possible. We regret any hardship these stipulations may cause, but because of the many different applications we service, it is a necessary precaution taken to protect our employees.